TAILEN SHOP Returns Policy
1. Items purchased through the official TAILEN SHOP online store, the packing list and return form are required to be presented within 15 days after receipt of shipment confirmation email.
2. Products purchased with a coupon may be refunded. The amount to be refunded will be the total amount of the transaction for refund less the coupon price. The coupon is only for one time use and will be forfeited once redeemed. Coupon will be revived only if the item to be refunded is damaged, defective or faulty.
3. Refund Process.
► Customers will be refunded based on their original mode of payment except for Cash On Delivery (COD) payments for online orders. COD payment refund will be processed online and will be refunded through bank transfer, e-wallet transfer or cash remittance center pick up. Please see here for the COD online refund process.
4. Sorry we don’t allow product exchange.
5. Products which are discounted at the time of purchase may be refunded based on the net amount of the purchased item appearing on the receipt.
6. Products purchased through bulk order are not eligible for Return.
7. Products must be new and in their original condition and with the attached labels and price tags to be eligible under this Return Policy. However, if products are found to be defective and/or there is a manufacturing fault this will still be eligible for refund/ exchange as an exemption to the TAILEN SHOP Returns Policy.
8. The following items cannot be refunded for hygienic purposes: Socks, inner wear, camisole, baby products, AIRism accessories (e.g. mask, sheet and pillowcase, etc.) and any packaged items or accessories (e.g. books, toys, plates, etc.) except if it is damaged, defective or faulty item. Some accessories such as bags, belts, scarves, stoles, sunglasses, hats, shoes (except room shoes) and other accessories that are not packaged may be returned. Any signs of use, stains, and scratches on the product shall be grounds to refuse the return of the product.
9. Products that have been sent to alteration cannot be returned.